el3s Privacy Policy
This document provides a full explanation of how your personal information is collected, stored, and used.
Introduction & Scope
el3s ("we", "our", "platform") places the highest importance on the privacy of its users. This Privacy Policy ("Policy") describes what personal information is collected when you use el3s websites and services, how that information is used and kept secure, and what rights you have.
This Policy applies to all el3s services, products, and digital channels. By using our site, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, you are asked to refrain from using our services.
This Policy may be updated at any time. If changes are made, they will be published on this page. You will be notified directly of any significant changes.
What Information We Collect
2.1 Information You Provide Directly
When you open an account or use our services on el3s, the information you voluntarily provide may include:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, Upay, or bank account numbers (for processing transactions)
- Your login credentials (passwords are stored in encrypted form)
2.2 Automatically Collected Information
When you use our site, certain information is collected automatically through technical means, such as:
- IP address and device type
- Browser name and version
- Pages you visited and time spent on them
- Cookies and session data (details provided below)
- Date and time of login and logout
2.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may occasionally verify additional information through trusted third-party service providers. Information obtained through this process will also fall under this same Privacy Policy.
Purpose of Data Use
el3s uses your information only for the following legitimate purposes:
3.1 Account Management & Service Delivery
Your information is used to complete account registration, the login process, deposit and withdrawal transactions, and to personalise your gaming experience.
3.2 Identity & Age Verification
Our services are intended only for individuals aged 21 and above. Collected information may be verified to confirm your age and identity.
3.3 Security & Fraud Prevention
Technical logs and transaction data are analysed to detect and prevent unauthorised access, cyber attacks, money laundering, and other illegal activities.
3.4 Customer Support
Our 24/7 live chat and email support team may access your account information to resolve your issues. This access is limited strictly to support purposes.
3.5 Compliance with Legal Obligations
It may sometimes be necessary to retain or disclose information in order to comply with applicable laws, judicial orders, or regulatory directives.
3.6 Service Improvement
By analysing user behaviour, we continually improve the experience on our platform. This analysis is conducted entirely on the basis of anonymous and aggregated data.
Cookies & Tracking Technologies
el3s uses cookies and similar technologies on its site. Cookies are small text files stored on your device that improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the site — such as keeping your login session active and verifying security tokens. They cannot be disabled.
4.2 Performance Cookies
These cookies are used to understand which games or sections you prefer and how you spend time on different parts of the site. Information collected through them is anonymous.
4.3 Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, doing so may cause some features of the site to stop working correctly.
Data Storage & Security
5.1 Security Measures
el3s takes industry-standard technical and organisational measures to keep your information secure, including:
- SSL (Secure Socket Layer) encryption — all communication between you and our servers is encrypted
- Password hashing — your password is never stored in plain text
- Regular security audits and vulnerability testing
- Access controls — only authorised staff may view your information for specific purposes
- Firewalls and intrusion-detection technology
5.2 Data Retention Period
Your information will be retained only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, certain information may need to be kept for a defined period for specific legal reasons.
5.3 Response to Data Breaches
If a data breach occurs and poses a risk to your rights or interests, el3s will notify you and the relevant authorities as soon as possible and will take prompt action to minimise harm.
Sharing Information with Third Parties
el3s never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Payment Processors
bKash, Nagad, Rocket, Upay, and bank transfer providers (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks) — these payment service providers receive only the information necessary to complete your transaction. They operate under their own privacy policies.
6.2 Identity Verification Services
Minimum necessary information may be shared with trusted third-party providers for account verification purposes. These organisations work only for specific purposes and under the terms of a confidentiality agreement.
6.3 Legal Obligations
Information may be disclosed on the basis of a court order, a lawful request from a law enforcement agency, or other legal requirements. In such cases, el3s will provide only the minimum information required in accordance with legal directives.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. You will be informed in advance of any such change.
Your Rights & Choices
el3s believes you should have full control over your own information. You have the following rights:
7.1 Right of Access
You can find out at any time what information we hold about you. Upon request, we will provide you with a copy of that information.
7.2 Right to Rectification
If any of your stored information is incorrect, you can request that it be corrected. We will update it as quickly as possible.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be obligated to retain some information due to legal requirements.
7.4 Right to Restrict Processing
You can request that your information not be used for certain purposes, such as opting out of marketing communications.
7.5 Right to Lodge a Complaint
If you believe that el3s has handled your information inappropriately, please contact our support team. We take every complaint seriously.
To exercise these rights, use the contact details provided below.
Responsible Gaming & Special Category Data
8.1 Protection of Sensitive Information
el3s does not collect health-related or other sensitive personal information. If you set up self-exclusion or limits through the Responsible Gaming section, that information will be kept in strict confidence and used only for your protection.
8.2 Protection of Minors
el3s strictly does not provide services to anyone under the age of 21. If we become aware that information from a minor has been collected by mistake, it will be deleted immediately and the account will be closed.
Policy Changes & Updates
el3s reserves the right to amend this Privacy Policy at any time. If changes are made, they will be published on this page by updating the "Last Updated" date at the top.
For significant changes, a notification will be shown to your registered email or when you log in. Continuing to use the site after changes have been made means you have accepted the updated policy.
Previous versions of this Policy will be made available upon request. If you do not agree with the updated policy, you may request that your account be closed through support.
Contact Us
Contact us for any privacy-related questions or requests:
24/7 Live Chat — start a chat from any page on the site
Email: [email protected]
Our support team can assist in both Bengali and English. Data-related requests are handled as quickly as possible after receipt.
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.